Support Staff2 Posted by simon on 16 Jul, 2012 09:04 AM
I am sorry that you are having problems and we'll get them
resolved as quickly as we can.
When you launch Buddy for iWeb do you see the site and the
site's pages in the left0hand sidebar? Is it just the page previews
on the right that are blank?
If this is the case then the usual cause is that your site name
in iWeb has a space in it and this causes problems with creating
the page thumbnail images. We are looking into a fix but in the
meantime you could either rename your site in iWeb or ignore it.
Buddy for iWeb should still work properly even if the page previews
do not appear correctly.
If this is not the problem you are seeing then, if possible, can
you add a screenshot to your reply so that we can get a better idea
of what the issue is.
I just purchased Buddy for iWeb and it doesn't seem to be working
at all. Similar to Jan above, I bought it in the App Store and when
I open the program I cannot do anything. The little information
window is there and once or twice I have managed to get passed
that, but then as soon as I click on anything the program gets
stuck with the colorful dial just turning round and round
endlessly. I can see my websites pages (black squares with names)
on Buddy for iWeb but cannot do anything with it. Can you please
help me? I really need something like Buddy for iWeb so that I can
add analytics to my website.